Posts Tagged ‘customers’

You’re Customer. Customer is King.

Friday, July 11th, 2008

Customer is the king. Yeah, right! If that’s correct, why is reader’s mail so popular? Why does the shops, providers, companies treat their costumer like VUP (Very Unimportant Person)? Maybe because companies are the king of kings. Maybe losing one customer  isn’t a big loss. Perhaps, we didn’t act like a king and more like a tyrant. How to act like a king when you want to purchase something?

  1. Smile and be nice. Kings are usually a nice person. He’s likeable. If you want to purchase something, be someone that the seller enjoy selling the product. You can make some jokes or laugh at their jokes. Complain? Say it with happy face.
  2. Act generous. Don’t act like you are Uncle Scrooge from Ducktales. Yeah, i know you love to bargain, but don’t show it. Good king are generous. Say things like “Yeah, but if I get cheaper price now, I’ll come back later.” And if you want to complain, don’t act like if you didn’t get any refund, your whole world will collapse. Be cool.
  3. Do not threaten. Yup, many customer say things like “If I can’t get no..Satisfaction, i will write to newspaper.” Or worse.. “I will write it in my blog, you f*(k!” Kings know good diplomacy.
  4. But, show your ammunition. Appearances maybe overrated nowadays, but it still can bring some respect from the shops. Maybe you can bring your knowledge regarding some product you’ve read on internet or other sources so they know that they can’t fool you.
  5. Patience. Yup, you must remember that they are human too. Equal, not some lowlife crawling creature that sells things. Give them some time to understand your problem.
  6. Execute the guilty one, and choose another. And last but not least, if all hell breaks loose, just abandon your people, and pick another non-sucky people.

Any other suggestion to complain and bargain?